Shipping Policy

Last Updated: April 2026

Thank you for shopping with Sophies. We are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for full details regarding order processing, delivery timelines, and shipping fees.

1. Order Processing

We aim to process all orders as quickly as possible. Once your order is confirmed, it will be prepared for shipment within 1–2 business days.

• Business Days: Sunday to Thursday, excluding official holidays.
• After your order has been dispatched, our team will coordinate with the courier to ensure timely delivery.

2. Shipping Within Jordan

We currently offer shipping across all regions within the Hashemite Kingdom of Jordan.

• Estimated Delivery Time: 1–3 business days after dispatch.
• Delivery times may vary depending on the city or specific location.

3. Shipping to Palestine

We offer shipping to Palestine under the following conditions:

• Flat Shipping Rate: 20 JOD per order.
• Estimated Delivery Time: 5–10 business days.
• Delivery times may vary depending on shipping conditions, courier operations, and border clearance procedures.

Please note that delays may occur due to circumstances beyond our control, including customs or border processes and public holidays.

4. Shipping Fees

• Free Shipping: Available for all orders within Jordan with a total value exceeding 30 JOD.
• For orders below this amount, shipping fees will be calculated and displayed at checkout based on the delivery location.
• Any applicable shipping promotions will be clearly indicated during the checkout process.

5. Order Status and Tracking

At this time, Sophies does not provide a shipment tracking number.

However, customers can easily check the status or location of their orders by contacting our Customer Service Team, who will be happy to assist with the latest updates regarding the delivery.

6. Delays and Exceptions

While we strive to ensure timely delivery, Sophies is not responsible for shipping delays caused by factors beyond our control, including but not limited to:

• Courier or logistics issues.
• Incorrect or incomplete delivery information provided by the customer.
• Weather conditions or force majeure events.
• Customs or border clearance procedures (especially for shipments to Palestine).
• Public holidays or peak seasons.

In such cases, we will make every reasonable effort to keep customers informed and ensure delivery as soon as possible.

7. Delivery Information

To avoid delays, customers are responsible for providing accurate and complete delivery details, including:

• Full name.
• Valid phone number.
• Complete address with clear location details.

If a delivery attempt fails due to incorrect information or customer unavailability, additional delivery fees may apply.

8. Need Help?

If you experience any issues with your delivery or have not received your order within the estimated timeframe, please contact our customer support team:

• Trade Name: Sophies
• Email: info@Sophies-jo.com
• Phone: +962 7 9858 7300 / +962 6 4016755
• Business Hours: Sunday to Thursday, 9:00 AM – 5:00 PM (Jordan Time)
• Address: Marj Al Hamam – Prince Asem Bin Nayef Street, Al Baraka Complex, Office 101, Amman, Jordan