Privacy Policy

Last Updated: April 2026

Welcome to Sophies. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

Sophies operates this website and all related online services (“Services”). Our store is powered by Shopify, which helps us securely process payments, manage orders, and improve your shopping experience.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal information that you provide directly to us or that we collect automatically when you use our website.

Information You Provide

• Contact details: name, email address, phone number, billing and shipping addresses.
• Order and payment information (processed securely through Shopify).
• Account details such as login credentials and preferences.
• Messages and inquiries sent to our customer support team.

Information Collected Automatically

• Device and browser details (IP address, operating system, browser type).
• Website usage data such as pages visited and items viewed or added to your cart.
• Cookies and similar technologies to remember your preferences and improve site performance.

We do not collect or store complete payment card details. All payments are processed securely by Shopify and its trusted payment partners.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Personalize your shopping experience and recommend relevant products.
• Send order updates, promotional emails, or offers (only if you have opted in).
• Improve our website, services, and user experience.
• Prevent fraud and ensure secure transactions.
• Comply with legal obligations and protect our business interests.

You can opt out of promotional communications at any time by clicking “Unsubscribe” at the bottom of our emails.

3. How We Share Your Information

We do not sell or lease your personal information. We only share it when necessary to provide our Services or comply with the law. Your information may be shared:

• With Shopify for order processing and secure payments.
• With shipping providers to deliver your purchases.
• With marketing and analytics partners (such as Meta and Google Analytics) to improve customer experience.
• With legal or government authorities, if required by applicable law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand website traffic, and remember your preferences. Cookies help us:

• Keep items in your shopping cart.
• Save login sessions and language preferences.
• Analyze how customers use our site to improve performance.

You can disable cookies in your browser settings; however, some parts of the website may not function properly without them.

5. Data Security

We take security seriously. Your information is protected both online and offline.

• All sensitive data is encrypted and transmitted securely (HTTPS).
• Only authorized employees have limited access to customer information.
• Our servers and databases are stored in secure environments managed by Shopify and trusted third parties.

While we follow best practices to protect your data, no system can be guaranteed to be 100% secure. Please keep your account credentials confidential.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill orders and provide customer service.
• Comply with legal or tax obligations.
• Resolve disputes or enforce our policies.

When data is no longer needed, it will be securely deleted or anonymized.

7. Third-Party Links

Our website may include links to third-party websites or services that we do not control. We are not responsible for the privacy or security of these external sites. We recommend reviewing their privacy policies before providing any personal information.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent to receive marketing communications.
• Object to certain data processing activities.

To exercise these rights, please contact us at info@Sophies-jo.com.

9. Children’s Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us so we can promptly remove it.

10. International Data Transfers

Because our store is powered by Shopify, your information may be stored and processed in data centers outside Jordan, including Canada and the United States. Shopify ensures an adequate level of protection through standard contractual clauses and international compliance standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last Updated” date.

Your continued use of the website after any updates indicates your acceptance of the revised policy.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Trade Name: Sophies
• Email: info@Sophies-jo.com
• Phone: +962 7 9075 8582
• Address: Marj Al Hamam – Prince Asem Bin Nayef Street, Al Baraka Complex, Office 101, Amman, Jordan